Refund Policy
At Mehnaaz Jewels Private Limited, customer satisfaction is our priority. If your return request is approved within the eligible policy timeframe, you may qualify for a refund as per the terms below.
Refund requests must be raised within the specified return period from the date of delivery.
Refunds are processed only after the returned item successfully passes quality inspection and verification.
Refund Eligibility
Products should be unused, unworn, and returned with original invoice, certificates, tags and packaging.
Customized or personalized products are not eligible for refunds.
Gold coins, silver products and certain promotional products may not be eligible for refunds.
Refund Process
Once the returned product reaches our facility, our quality assurance team will inspect it.
After successful approval, the refund process will be initiated.
Customers will receive notification regarding refund approval status.
Refund Timeline
Approved refunds are processed within 10 business days.
Refund amount will be credited through the original payment method.
Banks or payment providers may require additional time for processing.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us immediately.
Upon verification, eligible products will be refunded or replaced without additional charges.
Refund approval remains subject to successful quality verification.
Mehnaaz reserves the right to reject refund requests that do not comply with policy terms.